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  2. General Queries

General Queries

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Most information can be found on our deal pages, however click here to view some of our FAQ'S.

  • Can a Webjet Exclusives COUPON be used towards FLIGHT ONLY booking?
  • Can I take the package as Land Only (without flights)?
  • Can you guarantee twin bedding and non-smoking rooms?
  • China FAQ
  • Do you book Cruise Only packages?
  • Do you customise tours?
  • Does my Webjet Exclusive include flights?
  • How do I use a Promotional coupon code with Webjet Exclusives?
  • How many vouchers do I need to purchase?
  • I am travelling on my own, what do I need to do?
  • I have made my purchase but now want to extend my stay...
  • I sent an email but haven't received a response
  • I want to change the flights from the tour itinerary, is this possible?
  • I want to make a change to my confirmed booking.
  • I want to request a specific airline that is not mentioned on the deal page...
  • I wish to file a complaint.
  • There are more than 2 of us travelling but there are only 2 sets of passenger details on the booking form?
  • What are the baggage requirements on your tours?
  • What information can be found on your deal page?
  • What is the group size for your tours?
  • What travel dates are available?
  • When will I find out what hotels I am confirmed in?
  • Who operates your tours?
  • Why do some dates have surcharges?
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