Q: I have made a purchase – am I all booked in?
If you have selected your dates at time of purchase and submitted your booking form, you would have received an Order Confirmation. Please read this email carefully as it may provide further information on what is required to complete your purchase, such as a secondary travel partner booking form. This form must be completed and submitted to confirm your booking. Failure to do so will mean that your booking is not confirmed.
You will then receive a confirmation email from either Webjet Exclusives or one of our trusted travel partners, confirming your booking and departure date.
Q: What happens if my special requests cannot be facilitated?
Special requests are not guaranteed, however we will always do our best to adhere to these requests for our customers.
Q: I want to change the flights from the tour itinerary, is this possible?
Please refer to the Fine Print of the deal page you are interested in for further information. Flight variations vary from deal to deal and are restricted depending on where you are travelling to.
Q: How do I find out about travel visa requirements for my trip?
Please note that Visas are not included in any of our deals. Please go to our specialist travel visa site by clicking here. Here you can find out about your specific visa requirements and also have your visa arranged for you! We are not trained in providing Visa information and it is the customers responsibility to ensure they arrange any required Visas before they depart from Australia.
Q: Do I need travel insurance?
Travel insurance is highly recommended for all travel, both domestic and international.
All of our travel deals are 100% non refundable and so we strongly recommend you purchase travel insurance as soon as you’ve purchased your trip from us. Please click here for some great travel insurance rates.
Q: I need to know my specific flight details?
Flights are booked in departure date order and are advised along with final documentation. You may request this information sooner by sending us an email. Please note that flight information will not be advised unless final payment has been made.
Q: I am travelling on my own, what do I need to do?
Some of our deals do not accept solo travelers, please refer to the Fine Print. If our deal permits solo travelers, you must purchase 1 x voucher, as well as pay the Single Supplement surcharge. This can be purchased through the deal page and must be purchased in the same transaction.
Q: I want to change the name of one of the travellers.
Unfortunately, once a booking has been made, it becomes non-refundable and non-transferable - meaning, we cannot accept a name change on a confirmed booking.
Q: I want to add a passenger to an existing booking.
The new passenger will need to make a new booking online, subject to the same departure date being available. This new passenger must then mention in the Special Request field the name of the other passengers they wish to travel with. We will then merge the bookings together. Please note that we cannot always guarantee bedding, rooms next to one another, cabins next to each other, same flights, seating etc. All special requests are subject to availability.