P&O Cruise FAQ



What are the accommodation options onboard?
Whether you are travelling with the whole family, holidaying with friends or as a couple, P&O Cruises has a room to suit your needs. Choose from an interior room, an oceanview room, or for that little bit of extra space you can choose a balcony room. If you are looking for that special something, our luxurious suites and mini-suites offer a range of extra amenities and benefits.
We also have a number of inter-connecting rooms suitable for families and friends on holiday together. These rooms are available in a number of configurations, including quad-quad (eight people), twin-quad (six people), and twin-twin (four people).

Do any rooms contain bunk beds?
Yes, most of our four berth (quad) rooms and some of our three berth (triple) rooms contain two single lower beds and one or two upper berths (bunk beds). Please check the bedding configuration with your travel agent or with our Cruise Contact centre at the time of booking.

In line with Australian standards, P&O Cruises strongly recommends that children under the age of 9 do not occupy or play in an upper berth bunk bed.

Are there any age or weight restrictions for guests occupying an upper bunk bed?
In line with Australian standards, P&O Cruises strongly recommends that children under the age of 9 do not occupy or play in an upper berth bunk bed.

Our upper bunk beds have a weight restriction of 100kg.

Are there queen beds available?
Most rooms have queen beds, as long as the upper beds are not in use.

What is included in my room?
Besides the beds of course, all rooms include ensuite bathroom with shower, personally controlled air-conditioning, flatscreen TV, fridge, telephone, hairdryer, writing desk, wardrobe, drawer space and safety deposit box.

What are the extra amenities and benefits available in a mini-suite?
As well as the standard room inclusions, mini-suites include some extra benefits including preferred check-in and disembarkation, upgraded bathroom amenities, bathrobe and slippers, pillow concierge, fresh flowers and fruit, canapés on cocktail nights, cold weather blankets for balcony lounges, and daily satellite newspaper.

What are the extra amenities and benefits available in a suite?
In addition to mini-suite benefits and standard room inclusions, all suites also include: an invitation to senior officer’s private cocktail party (on cruises 5 nights or longer), preferred dining arrangements, preferred spa arrangements, personalised stationery, ipod and docking station, Nespresso coffee machine, glass of wine on cocktail nights with canapés, complimentary laundry service, and complimentary bottled water.


Do I need a passport and visa?
Passports, visas, vaccinations and other travel documentation are your responsibility.

Without the necessary passport (or government issued photo ID for domestic cruises), visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port.

For international cruises (cruises that visit a foreign port), passports must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa. For more information, please visit www.passports.gov.au (Australian citizens) or www.passports. govt.nz (New Zealand citizens). For citizens of other countries, please contact your relevant national authority.

For standard Pacific Island and New Zealand itineraries (excluding Fiji and Papua New Guinea), visas may not be required as you will be considered in transit when you visit these ports as part of your cruise. If you are joining or leaving the ship in one of these countries, you are likely to require a visa. Some nationalities (excluding Australian and New Zealand passport holders) may require a visa for Fiji, even when transiting the country as part of your cruise.
As visa requirements are always subject to change, please contact the relevant consulate/embassy or a visa service to confirm your individual visa requirements.

Where can I find more information about passports, visas and vaccinations?

Australian citizens, visit www.passports.gov.au
New Zealand citizens, visit www.passports.govt.nz
For citizens of other countries, please contact your relevant national authority.

Please contact your relevant consulate or embassy. 

Please contact your doctor or an approved public health travel advisory service such as the World Health Organisation (www.who.org). Information is also available from the Department of Foreign Affairs and Trade’s Smart Traveller (www.smartraveller.gov.au).
Do I need travel insurance?
We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things to do not go according to plan. Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs on board. All cruises (even cruises that do not visit foreign ports) require international travel insurance.

You should not base your insurance decision on the assumption ‘it won’t happen to me’ – accidents or illness can happen to anyone. Daily hospital bills can cost more than AUD5000 per day. 




I take medication; do I need to let you know?
Yes, if you have a medical condition or take medication it must be advised at time of booking. We will send you a health questionnaire to complete so we have all necessary information. We want you to be safe and comfortable on your cruise, so bring enough medication to last you until the end of your holiday. It is also a good idea to bring a few extra days’ supply, in case of any unforeseen delays.

Can I bring my medical equipment to use onboard?
In most cases, yes. To ensure your medical equipment will work onboard, please advise your Travel Agent. We will then send you an information sheet to complete. For safety reasons, your equipment will need to be checked prior to boarding.

Do you cater for special dietary requirements onboard?
P&O Cruises can cater for most special dietary requests, such as vegetarian and food allergies, however, some limitations apply. If you have any special dietary requests, please ensure you advise your Travel Agent at least 60 days prior to your cruise departure. We also recommend you speak to the maitre d’ once you are onboard to confirm your dietary requirements.

What services and facilities do you offer for guests with disabilities?
P&O Cruises will make every effort to accommodate guests with disabilities. We have wheelchair-accessible rooms on all P&O Cruises ships, subject to availability at the time of request. We also have specialised kits for hearing impaired guests available, upon request at time of booking. If you have any special requirements including wheelchair usage, or have any questions regarding mobility, please inform your Travel Agent or our Customer Sales & Service team. P&O Cruises must be notified of wheelchair usage and/or any special needs at time of booking.

I require a mobility device; can I hire a mobility device to use onboard?
Guests who require a mobility device, such as a wheelchair, will need to bring their own. When bringing a wheelchair onboard, we highly recommend collapsible wheelchairs, as the width of the room doors vary. Please ensure you advise your travel agent or our Cruise Contact Centre at the time of booking if you will be using a mobility device.



Where can I find out what Shore Tours are available on my cruise?
Shore Tours for your cruise can be viewed and pre-reserved in ‘Cruise Control’ from 90 days prior to departure. You can also find more details on all of our P&O Cruises’ Shore Tours on our website.

Can I reserve Shore Tours in advance of my cruise?
Yes. The best chance of securing a place on one of our Shore Tours is to pre-reserve it by logging into Cruise Control. Pre-reservation is available from approximately 90 days before departure and close 3 days before departure. Please keep in mind that you will receive your tickets when you arrive onboard. You can also book tours once onboard from the Shore Tours desk or the Self Serve Kiosk. All of your tour purchases will be charged to your onboard account.

Can I take more than one Shore Tour in each port of call?
Yes, however you must allow at the very least 30-45 minutes between each Shore Tour. All tours depart from and return to the wharf, therefore 30-45 minutes between tours should be sufficient.

Can I go on a Shore Tour if I have limited mobility?
It is usually no problem. We have a great range of Shore Tours and many cater for people with various levels of mobility. For more information, please refer to the description of each individual Shore Tour. Our helpful Shore Tour staff are also available onboard to discuss individual tours. It is important to note that access to tender ports may be restricted and this may limit your tour options. Do not worry if you can’t get off the ship, we will have plenty of fun activities for you to do onboard!

Do any Shore Tours have children's prices?
Yes, some shore tours offer children’s prices for ages 2 through to 12 years. Infants aged less than 2 years sitting on a parent’s lap (not occupying a seat) are not charged for the tour. If a parent would like their infant to occupy a seat or would like to utilise a safety seat, the parent must purchase a tour ticket for the infant at the published children’s tour price. Parents are also responsible for bringing a safety seat for their child.

Are there any age restrictions on Shore Tours?

For most Shore Tours, there is no minimum age for children as long as a parent or guardian accompanies them. Unaccompanied guests must be older than 18 years of age or if younger, a written consent from their parent or legal guardian must be provided directly to the Shore Tours Manager/Operator once onboard.

On both our snorkelling and bike tours a minimum age restriction may apply and may vary by tour. For Introductory Scuba Diving tours, there is a minimum age of 12 years and all guests under 18 years must have written consent and be accompanied by a parent or guardian. Parents of children who wish to participate on biking tours should enquire at the Shore Tours Desk onboard as we will need to verify that an appropriate size bike can be arranged.

Are there any other restrictions on Shore Tours?
Yes, some Shore Tours have additional restrictions to ensure your enjoyment and safety. Please refer to the individual ‘Note’ section of each Shore Tour Description for any restrictions, or consult with the Shore Tours Manager onboard. Scuba Divers should refer to the Q&A section in this website that refers to Scuba Diving tours. Pregnant guests should consult the Shore Tours Manager prior to booking any Shore Tour.

Will I miss the ship if I go on tours?
One very important feature of taking a Shore Tour booked through P&O Cruises is that we closely monitor their departures and returns. Therefore, our ships will generally not sail until all of our organised tour transportation has returned, so you don’t have to worry about missing the ship. Please keep in mind that when you make your own arrangements in port, or if you leave an organised tour, we will no longer be aware of your whereabouts and you will need to ensure you are back on the ship in time for its departure.

Will I miss meals if I go on Shore Tours?
When the ship is in port, where possible the meal times are adjusted to accommodate the departure and return times of the Shore Tours, so guests on a Shore Tour do not miss any meals. The only exceptions to this are longer tours that include lunch.

Can I cancel a Shore Tour I have reserved?You may cancel a Shore Tour and obtain a refund up to 24 hours prior to our arrival in the port in which the tour operates. Please note that if you cancel your Shore Tour within 24 hours prior to arrival, or if you fail to join in the tour, you will not be entitled to a refund.

What happens if I miss my Shore Tour?
It is your personal responsibility to ensure that you are at the departure point of your Shore Tour on time. Refunds are not available to passengers who fail to appear for Shore Tours on time. If you are unable to join the tour due to illness, a refund will be available on presentation of a certificate from the ship’s doctor.

Should I bring my own snorkelling equipment to use on my Shore Tour?
Some Shore Tours have a limited amount of snorkelling equipment available. Alternatively, snorkelling equipment is available for hire or purchase onboard at the Aqua Hut.

What is required to participate in a certified dive tour?
An open-water scuba certification must be presented in order to participate in a certified dive tour. Unfortunately, we are unable to accommodate divers with either a Junior Open Water or a Scuba Diver rating due to the depth limitations imposed by these certifications. The diving industry recommends that divers take a refresher course if they have not been diving within the last six months. Please note that some dive operators may reserve the right to refuse to take divers who cannot provide proof of the date of their last dive or scuba review course. We recommend you bring a log book or proof that you have recently completed a dive or a refresher course.

Are there any special requirements for participating in an introductory scuba diving tour?
Yes, there are certain medical conditions that may prevent your participation in an Introductory Scuba Diving Programme. Accordingly, you must complete a medical history form and liability waiver/release form that will be provided onboard or by the Tour Operator at the beginning of the tour. If you have any doubts regarding your fitness to dive, please consult a physician prior to your cruise. The minimum introductory scuba diving age is 12 years old. Please note that a parent/guardian must accompany those between 12 and 18 years of age and provide a letter of consent.

On sports fishing tours, do I get to keep the fish I catch?
No, P&O Cruises fishing tours are part of a ‘catch and release’ programme only.

Do the Shore Tours include much walking and stair climbing?
Almost all of our tours involve some walking and some tours include more walking and stair climbing than others. Walking may be over uneven surfaces such as cobblestone city streets or the rocky pathways of historic ruins. On many tours, it is necessary to negotiate stairs. Please keep in mind that many of the buildings and other venues you will be visiting were constructed well before conveniences such as elevators were invented and have been preserved in their original state. Please refer to the tour symbols next to each tour description for more information.


How much luggage can I bring?
We recommend no more than 2 bags per person. Each bag can be no bigger than 140cm x 60cm x 40cm and cannot weigh more than 32kg. It is important to remember that airlines may have different luggage restrictions.

What do I wear onboard?
During the day, casual clothes are suitable. After 5.30pm, ‘smart casual’ clothing is required in the public lounges and restaurants or as published in the ship’s newsletter. On our cocktail nights, it’s time to get your frocks out and join in the fun! We suggest women wear an evening or cocktail dress and men wear a suit or similar (tie optional).

How many cocktail nights will there be?
On cruises three to seven nights in duration there are usually one or two cocktail nights, with up to three on longer cruises. Cruises of two nights or less do not feature cocktail nights.

Are there theme nights onboard?
Theme nights are part of the fun onboard and usually feature on cruises of seven (7) nights or more. Why not dress up and join the party! You can either buy costumes onboard, or you're welcome to bring your own. Nights vary from cruise to cruise and may be dependent on weather or other factors. Theme nights are only ever announced once you're onboard. Check the Pacific Daily for details. As a general rule, the most common themes include Country & Western, Pirates and Island Night.
Do I need to bring a beach/pool towel?
No, you can leave the beach towel at home and save some space in your luggage. Beach towels are provided in your room for use
onboard and while in port.
What type of electrical sockets are onboard?
All rooms are fitted with an Australian 3 point plug or adaptor providing 220/240 volt 60Hz. For safety reasons, we ask guests not to use their own electrical appliances onboard except electrical shavers and approved medical equipment. Some electrical appliances may be confiscated at the time of embarkation and will be returned at the end of the cruise.
Should I bring my hairdryer?
Why take up extra space in your luggage, when we have a hairdryer in every room.



What is the currency onboard?
All prices onboard our ships are in Australian dollars.

How do I pay onboard?
Welcome to cashless cruising! All shipboard expenses are charged to your personalised Cruise Card. Your Cruise Card is linked to your onboard account and can be settled by credit card (Visa, MasterCard or AmericanExpress) or debit card (Visa or MasterCard). Debit cards may act as a credit card, whilst using the available funds in your bank account.
When using your credit or debit card to settle your onboard account, we obtain pre-authorisations from your bank for the amounts spent on each day of your cruise. These amounts are not actual charges, although they may appear like a charge on your bank account or statement, they are holds to ensure you have sufficient funds available. At the end of the cruise, the final amount of your onboard account will be charged to your debit or credit card in full. Once the full amount is charged to your card, we will contact the bank to have the pre-authorisations released, however some banks may hold these for up to 30 days. To help speed up this process we recommend getting in contact with your bank or card issuer before your cruise to advise them of your travel plans.
A 1.5% service fee applies to all onboard credit card transactions (excluding pre-authorisations) which is subject to change and will be advised onboard.
Pre-paid credit cards and Travelex Visa cash passports are not accepted onboard. Please be aware that there are no EFTPOS facilities available onboard our ships.

Can I use cash to pay for my onboard account?
Yes. If you do not have a credit or debit card, you can add cash to your onboard account at reception (cash or traveller’s cheques are accepted).

Do I tip while onboard?
You are welcome to reward our onboard crew for exceptional service, however, tipping is not required.



What time can I check-in for my cruise?
The check-in time for your cruise will be displayed on your Cruise eTicket. Arriving at the wharf early does not guarantee early embarkation, so to avoid congestion and long wait times, please do not arrive prior to your published check-in time. Check-in closes one hour prior to your cruise’s scheduled departure time.

What is the latest time I can check-in for my cruise?
Check-in closes one hour prior to your cruise’s scheduled departure time as displayed on your eTicket. Checking in after this time will cause you to miss your cruise and no refunds will be given.

Where can I find the latest check-in and departure information?
Our Arrivals and Departures Infoline has the latest departure and check-in information, updated at least 48 hours before each departure. Call (AU) 1300 653 620 or (NZ) 0800 543 429.
Do I need luggage tags?

Yes. Your P&O Cruises luggage tags will be included with your eTicket. Please ensure one tag is printed, filled in and attached to
each piece of luggage prior to arriving at the terminal. If you do not have luggage tags when you arrive at the terminal, you may experience delays at the luggage drop-off area.

My cruise departs from Sydney, where is the wharf located?
Cruises from Sydney depart from either White Bay Cruise Terminal 

The departure wharf for your cruise will be displayed on your Cruise eTicket, travel summary in Cruise Personaliser, as well as your booking confirmation.

White Bay Cruise Terminal
To access White Bay Cruise Terminal by vehicle please use entry off James Craig Road, Rozelle. This roadway will lead you directly to the cruise terminal. There is a taxi rank and short term parking available at the wharf.

My cruise departs from Brisbane, where is the wharf located?

Cruises from Brisbane depart from Portside Terminal, located off Remora Road, Hamilton. There is a 3 minute drop off zone, a taxi rank, and limited free short term parking available at the wharf. Portside Cruise Terminal is within walking distance from Brett Ferry wharf with services to the city.

My cruise departs from Melbourne, where is the wharf located?
Cruises from Melbourne depart from Station Pier, located on Waterfront Place near Beach Street, Port Melbourne. There is a taxi rank and a drop off zone at the terminal. Parking is available outside of Station Pier in the Beacon Cove herringbone car park. There are a limited number of short term car parks available adjoining Station Pier (applicable parking fees will apply). The tram station with services to Melbourne CBD is located within walking distance of Station Pier.

What is involved in the check-in and embarkation process?
Before you arrive at the terminal, please ensure you have correctly filled in and attached luggage tags to each of your bags. Your luggage tags will be available to print from Cruise Control. Arriving to the wharf with no luggage tags attached to your luggage may result in longer wait times to drop-off your luggage.

Upon arrival at the terminal please proceed to the luggage drop-off area to check-in your luggage. Please ensure items you will require at cruise check-in, such as your eTicket, passport, ID, duty free and medication are not packed in these bags. You should then proceed into the terminal where you will be provided with a Health Questionnaire by Terminal staff. This must be completed prior to check-in.

At check-in you will need to present your passport (or government issued photo ID for domestic coastal cruises), your eTicket and a credit / debit card to setup your onboard account. Cash can be used, however you may experience some wait times at Reception to maintain your cash account during the cruise. If you would prefer to set up your onboard account with cash, this can be done by visiting Reception once onboard within the first 24 hours of your cruise.

Please note, a valid passport or government issued ID is mandatory for domestic coastal cruises. Passengers without the required identification will be denied boarding.

Once check-in is complete you will be advised on boarding formalities by Check-in staff and will be provided with a Cruise Card. You Cruise Card is your room key, your access on and off the ship and is used to make any purchases onboard.
What if I need a wheelchair?
If you require a wheelchair for boarding please make contact with the Wheelchair Registration desk on arrival to the terminal and they will make arrangements for you.

Can I bring alcohol onboard?
Alcohol is not permitted to be brought onboard the ship. Duty-free and personal alcohol purchased onshore will be collected at the gangway and can be collected on the last day of your cruise. Duty and tax-free alcohol is also available for purchase onboard and will also be held for safekeeping and can be collected on the last day of you cruise.

Can my family and friends come with me to the wharf?
Family and friends are welcome to share in your excitement and wave farewell from the cruise terminal. Due to security reasons, they will be unable to come onboard with you



What are some of the optional extras not included in my cruise fare?
The options onboard are endless! Some of the optional extras that can be purchased include Shore Tours, drinks, food from the alternative dining venues as indicated onboard, bar snacks, room service, hairdressing, massage and beauty treatments, spa services, photographic services, video arcade games and some craft activities. Other services may be available at the time you sail, as we are constantly striving to enhance our product.

Are there kids activities and facilities onboard?
Yes, with four dedicated activity centres, Turtle Cove (3-6 years), Shark Shack (7-10 years), HQ (11-14 years) and HQ+ (15-17 years), there is something for everyone. Each centre is run by experienced P&O Youth staff and offer a range of activities tailored to the age group. Activities include arts and craft, Playstation and Wii competitions, movie nights and more.

Is there duty-free shopping onboard?
Yes, we carry a great range of items including cosmetics, surf wear, jewellery, liquor and electrical items. We also carry a wide selection of souvenirs and confectionery. Happy shopping!

Can I do my laundry onboard?
You’re on holiday – let us take care of this chore for you with our laundry service. There is also the option to do it yourself in our self-service laundromat. Charges apply for these services.

Where can I keep my valuables?
Better to be safe than sorry - there is a safety deposit box in each room. In the event you lose any items onboard, please visit reception before you disembark. Any items (excluding clothing) not claimed within three weeks of your cruise return may be donated to charity. Due to hygiene reasons, unclaimed clothing will be destroyed onboard.

Where can I smoke?
Smoking is not permitted indoors on any of our ships. This includes your room and private balcony. For those who smoke, there are selected outdoor areas where smoking is permitted and this information will be communicated to you onboard.

Is there a doctor onboard?
Yes, each ship has a Medical Centre that is staffed by qualified and licensed doctors and nurses who are available during scheduled clinic times to provide medical care for everyone onboard. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centres are only for medical needs arising onboard and cannot cater for treatments that you know you will require while on holiday. Please refer to our Booking & Travel Conditions for more details.


What dining options are available?
Dining when and where you want couldn’t be easier than it is on our ships, with a range of dining options that are included in your cruise fare such as the buffet at Plantation Restaurant, and a la carte meals in the Waterfront Restaurant. There is also The Grill serving Aussie fare from breakfast through to dinner (charges may apply to selected items). For a small cover charge you can dine at one of our specialty restaurants, Salt grill by Luke Mangan, Australia’s only celebrity chef restaurant at sea, or Luna, a real treat for lovers of Asian food.

Looking for a snack or a sweet treat? The Cafe, our chocolate cafe at sea offers a selection of indulgent treats, tea and coffee. Tea and coffee is also available from Charlies Bar along with a selection of muffins and cakes. Of course, there is also New Zealand Natural for an ice cream treat up on deck.

How do I book Salt grill?
Salt grill can be booked once onboard. Simply call from your room phone or visit them in person to make your booking.

How do I book the Chef's Table experience?
The Chef’s Table is a VIP dining experience hosted by the Executive Chef and includes a welcome reception with a glass of sparkling wine and canapés, a 7 course degustation menu with matching wines, a tour of the ships galley, and professional photographs of the evening. The Chef’s Table experience is available on selected cruises and will be advertised in the onboard newsletter, Pacific Daily. Bookings can be made in the Waterfront Restaurant.

Do you have kids menus?
We certainly do. Waterfront Restaurant has special kids menus on offer each day. There is also a ‘kids only’ dinner each night in Plantation Restaurant which includes colouring pages and special appearances from TC & Skipper, the much loved mascots from Turtle Cove and Shark Shack.


How do I keep in touch with home?
There are a number of ways to let everyone know what a great time you are having. You can make calls from the phone in your
room, or use the ship’s computers/wireless connection to keep in touch by email and internet. Internet time plans can be purchased onboard. Simply visit Reception or the Library for more information. Please note, internet and phone access is subject to satellite coverage and charges are higher than on land.

Can I use my mobile phone onboard?
Mobile phone reception is available on all our ships. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart.

How much does it cost to use the internet onboard?
Internet is available using the ships’ computers at the internet cafe and in the library. Wireless is also available in the most public areas. Please note that Internet access will always depend on the ship receiving a signal from the satellite. Time plans can be purchased onboard and work out at around $0.50 per minute depending on the plan purchased. Alternatively you can pay as you go for $0.75 per minute. Full details are available onboard including how to access wireless and prices are subject to change.


Are there any rules about what I can bring back to Australia?
Yes, please see the Department of Agriculture, Fisheries and Forestry (DAFF) website and consider this when purchasing items on the ship and when in port. There are also limits on the amount of duty-free items that can be brought back into Australia. For duty-free concessions, please visit the Australian Customs and Border Protection website.

What time can I expect to disembark the ship?
Disembarkation is staggered and usually begins approximately 30 minutes after the ship’s arrival in port. During your cruise you will be asked to complete a disembarkation questionnaire about your post cruise travel arrangements so you can be allocated a
disembarkation time. Disembarkation is usually completed within three hours of arriving into port, however, this can vary. For this reason, if you have post cruise flights, we recommend you follow our flight guidelines when booking your return flights


Why can't I see my cruise history after I've registered?
This may be because you have registered with details that don’t match our records. Try to re-register again with the details you had at the time of your last cruise. If the issue persists, call P&O Cruises on 13 24 94 (AU) or 0800 780 716 (NZ) for assistance.

I don't know my unique reference number, can I still register?
Yes, simply complete your registration with the details you had at time of your last cruise, leave the “Unique Reference Number” blank and make sure you enter your date of birth.

I clicked register and all I can see is a white website?
After you clicked register, you will need to scroll up the page. From there you can click through to the Sail Away Centre.

I have forgotten my password to Sail Away Centre
Simply click ‘Forgot Your Password’, fill in your first name, last name and email and click submit. An email will be sent to you notifying you of your password.







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