We are sorry to hear! All cancellation requests must be made in writing to customerexperience@webjetexclusives.com.au.
Please note that as per our terms and conditions, all bookings are non-refundable. Under certain circumstances, we will do our best to assist customers, however we must also abide by the rules and restrictions of our third party suppliers.
We highly recommend Travel Insurance and can provide you with an Insurance Letter and Tax Receipt to present to your supplier.