We are sorry to hear this is the case! We would like to assist you as best as possible.
If an issue occurs whilst on tour, domestically or internationally, you must attempt resolution with your Tour Manager or the hotel / resort directly. This is the best way for your complaint to be managed as efficiently as possible. Our Tour Managers are trained to provide assistance to our customers, where required.
If resolution is not attempted directly with the Tour Manager, this may result in your request for compensation or refund being declined. If your complaint remains unresolved, please email us at firstname.lastname@example.org within 14 days of returning to Australia.
Please attach all relevant receipts and supporting documentation, including any communication with our suppliers, in relation to your concern. We want to do our best to support you, however all claims are subject to the terms and conditions and will be treated case by case.